Community Responders LLC — Policies & Terms
Last updated: July 15th, 2025
Please review the policies below. Click any section to expand and read details. For questions, call 480.521.1107.
Agreement to Terms
By accessing and using Community Responders LLC's services, you agree to be bound by these Terms of Service. Please read them carefully before enrolling in any training programs.
Important Legal Notice:
Community Responders LLC provides training for educational purposes only. While our training follows established guidelines and standards, we cannot guarantee specific outcomes or results from the application of skills learned in our courses.
Students acknowledge that emergency response situations involve inherent risks and that the application of learned skills should always be within the scope of their training and local legal requirements.
Community Responders LLC's liability is limited to the amount paid for the specific training program in question.
Sections
1Payment Policies
Individual Students
- Immediate Payment Required: Pay in full at registration through our online platform.
- No Day-of-Payment: Not accepted on the day of training unless pre-approved by management and confirmed via email.
- Appointment Confirmation: Appointments are confirmed only upon receipt of payment.
Business & Group Clients
- Invoice Option: May request invoicing instead of immediate online payment.
- Payment Terms:
- Payment due within 7 days of training request.
- If training is scheduled within the same week, payment due no later than 72 hours before training.
- Failure to meet deadlines results in cancellation unless alternative arrangements are pre-approved.
- Group Pricing: Based on expected attendance, course type, accreditation, and instructor requirements.
- Rush Fee: Requests made < 30 days in advance incur a $75 fee.
Phone Registration Requirements
Students who register and pay over the phone must accept these terms and conditions via text message confirmation. Enrollment cannot be processed without this acceptance.
Accepted Payment Methods
- Online payment (preferred)
- Phone payment
- Invoice payment
- Cash and check (case-by-case, requires management pre-approval and email confirmation)
Chargeback Fee Policy
$50 chargeback fee applies to any student who disputes a valid and authorized credit card charge. Contact our office to resolve billing issues before initiating any disputes with your credit card company.
2Refund Policy
All fees are non-refundable. If a student cancels or fails to attend, the fee is forfeited. Course credit may be offered instead of a refund. If the student fails to show or does not complete the program, the fee is forfeited entirely.
Company Cancellations
If Community Responders LLC cancels a session, full refunds will be provided (except for online course components, which remain non-refundable).
Rescheduling
- Free Rescheduling: Available at any time with proper notice, subject to availability.
- No Call/No Show: See Section 3.
3Attendance Policies
Punctuality Requirements
- On-Time Arrival: Arrive promptly for scheduled training.
- Late Arrival Protocol:
- More than 10 minutes late: may be asked to reschedule.
- More than 15 minutes late without contact: required to reschedule.
- Communication Required: Call 480.521.1107 if running late.
No Call/No Show Policy
Definition: Failure to attend or contact us within one hour of class start time.
- Fee forfeited entirely.
- No rescheduling allowed.
- Must register and pay again for future training.
4Refusal of Service Policy
Community Responders LLC reserves the right to refuse service to any individual who does not meet course prerequisites, safety requirements, or professional conduct standards.
5Dress Code & Safety
Appropriate attire and safety equipment are required for all hands-on training sessions. Specific dress code requirements will be provided upon registration.
6Group & Business Training
Special terms and conditions apply to group and corporate training programs. Custom agreements may be required for large organizations or specialized training needs.
7Blended Learning Requirements
Blended learning courses require completion of online modules prior to in-person skills sessions. Students must demonstrate completion of online components before attending hands-on training.
8Privacy Policy
By registering, you agree to our collection and use of your personal information in accordance with our Privacy Policy. We do not sell or share your data with third parties except as required by law or certifying agencies.
9Limitation of Liability
Community Responders LLC is not liable for any injuries, damages, or losses that may occur during or after training sessions. Training does not guarantee performance in real emergencies, and participants are responsible for applying skills appropriately.
10General Provisions
We reserve the right to update these Terms of Service at any time. Updates will be posted on this page with the "last updated" date. These terms are governed by Arizona state law.
Questions About Our Policies?
If you have any questions about these terms and policies, please don't hesitate to contact us.
Last Updated: January 9, 2025